At Diplastible, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
- Items can be returned within 30 days from the date of purchase.
- The item must be unused, in its original packaging, and in the same condition as received.
2. Non-Returnable Items
- Items marked as final sale.
- Perishable goods or items with hygiene considerations (e.g., opened cosmetics or food products).
3. Return Process
- Contact us at sales@diplastible.com or 845-694-7277 with your order details.
- Ship the item back to us at:
Diplastible
143 Rt 59
Building 11NW
Hillburn, NY 10931
4. Refunds
- Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.
- We reserve the right to deny a refund if the item does not meet the return criteria.
5. Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong product.
6. Exchanges
We do not offer direct exchanges. If you need a different item, please initiate a return and place a new order.
7. Contact Information
For questions regarding our return policy, please contact us:
- Email: sales@diplastible.com
- Phone: 845-694-7277
- Address:
143 Rt 59
Building 11NW
Hillburn, NY 10931 - Website: https://diplastible.com/